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"PR" & "ISSUES MANAGEMENT" NO LONGER DIRTY WORDS By Ronn Torossian
- By ronn torossian
- Published 01/21/2012
- General Category
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ronn torossian
Ronn Torossian is the CEO of 5WPR, one of the 15 largest PR firms in the US. Named to the "Ad Age" and "PR Week" 40 under 40 lists, he was a semi-finalist for the 2010 Ernst & Young Entrepreneur of the Year Award. His agency represents leading brands in all spaces, and has worked with celebrities including Snoop Dogg, Pamela Anderson and Nick Cannon.
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Yesterday we were informed that the banking industry has regained profits
bringing it close to the pre-crisis levels. The analysis of how they got there
indicated that the bigger lenders performed better than those institutions who
still preferred keeping funds to themselves as opposed to benefiting the
still-struggling public. I am well aware of the substantial role PR took in
reaching this point for the large banks who we used to - and some still do -
envy for their success. But this PR tactic did not start overnight. Analysis
and insight shows that they are beginning to seriously adopt "issues
management" as an effective tool which allows companies to reposition
their brand in the new business environment.
Until recently, large corporations with a prestige in certain niches used to
avoid using the term "PR." They'd use "corporate
communications" or "marcom" to describe the management function
of initiating activities directed at building relationships with their
different publics. They found PR to be something to avoid, or as something to
simply use to promote news, rather than as a proactive, positive tool.
Issues management is a constant public podium over which a client expresses its
position, policy and direction. Wouldn't such an open channel be great coverage
for many brands? Company communications and media relations need not be limited
to "special" news, events and announcements. Not every company runs
special events on a daily or weekly basis. But every company holds a certain
expertise it prides with. Use that expertise to address ongoing issues and
news. Communicate positions on ongoing debates and interests.
Here are some tips for "issues management,' a strictly-PR practice:
What do you stand for? Make a permanent list of topics and issues you have
strong positioning on or are comfortable debating. This list will be the first
step in starting your issues management practice.
What's on the public agenda? Whatever you do, make sure to be knowledgeable on
what goes on in your industry. Have your ear to the ground so you don't miss
out on any opportunity to voice your opinion as an expert. Issues management is
a tool directed at reputation building.
Media relations: this is where you materialize the opportunity. Learn the ways
to pitch the media or hire a PR pro. The media often works in a specific way,
often with a "gatekeeper" in charge of screening the timely stories
from the irrelevant or inadequately written ones. Another way to communicate
your issue management contents is through a company blog. Use it professionally
and as a "issues management' channel and you'll find it valuable to your
reputational positioning too.
Build your reputation: if you expressed your opinion and drew attention from
the media it is useless unless you build a reputation around it. The
"public" element in "Public Relations' is key for results. If
you don't share and disseminate it widely enough it would not do as much for
your reputation. Communicate it out, and use various media channels to do so.
These may include social and online media, internal publications and
newsletters.
Reputation management: Repeating this procedure over time will build your
reputation and online presence too so next time a potential client, business
partner or industry players search you up online they will find numerous
position statements, news-based communications and professional development
position of you and your company. It is priceless and invaluable to position
yourself using your natural expertise.
Issues management is now known to be an integral part of a crisis management
plan, a positioning and branding tool and mainly a best PR practice that is
often neglected. Perhaps you could use issues management to make gain more out
of the time spent following the news.
Ronn Torossian is president and CEO of 5WPR, one of the 20 largest independent PR agencies in the U.S. Named one of the top "40 Under 40" by PR Week & Advertising Age, Ronn Torossian was a semi-finalist for the Ernst & Young 2010 Entrepreneur of the Year Award, and may be reached via email at Ronn@5wpr.com, or twitter @rtorossian5wpr.
